Terms of Service

Last updated: July 2026

1. Service Description

Mind the Delay ("Service", "we", "us") provides an automated service that:

  • Accesses your TfL (Transport for London) account on your behalf
  • Downloads and analyzes your journey history
  • Identifies journeys eligible for delay refunds
  • Submits refund claims to TfL on your behalf

2. Eligibility

To use our Service, you must:

  • Be at least 18 years old or have parental consent
  • Have a valid TfL online account
  • Use contactless payment or a registered Oyster card for supported TfL journeys (Oyster Support is in Beta)
  • Maintain a valid TfL account connection

3. TfL Account Connection

By using our Service, you authorize us to:

  • Use Kernel's managed authentication service to process your TfL sign-in and maintain an encrypted browser profile
  • Store the connection and profile references associated with your account
  • Access your TfL account to download journey history
  • Submit refund requests on your behalf

Your TfL credentials are entered through Kernel's managed sign-in component and are not returned to Mind the Delay. Kernel processes them only to maintain the authenticated profile used for the purposes described above.

4. Subscription and Pricing

The Service is available as either an annual subscription at the current rate of £15/year or a monthly subscription at the current rate of £2.49/month. The annual plan starts with a 30-day free trial; a payment method is collected at sign-up, but the £15 annual charge is not taken until the trial ends. Subscriptions automatically renew unless cancelled before the renewal date.

You may cancel your subscription at any time through your account settings or by contacting us. Cancel the annual plan before its free trial ends to avoid the first charge. Otherwise, cancellation takes effect at the end of your current billing period.

5. Money-Back Guarantee

The annual plan includes a money-back guarantee: if we don't find at least £15 worth of eligible delay refunds during your first subscription year, we'll refund you the difference. The monthly plan does not include this guarantee.

This guarantee is subject to:

  • Your account remaining active for the full subscription period
  • A valid TfL account connection being maintained
  • Regular use of TfL services during the subscription period

6. Refund Processing

We submit refund claims to TfL on your behalf. Please note:

  • Refund approval is at TfL's sole discretion
  • Refunds are paid directly by TfL to your original payment method
  • We do not handle or process any refund payments
  • Processing times are determined by TfL (typically 5-10 working days)
  • We cannot guarantee that all submitted claims will be approved

7. Service Limitations

The Service currently supports:

  • Contactless payment journeys and registered Oyster journeys through Oyster Support (Beta)
  • TfL services: Tube, DLR, London Overground, and Elizabeth line
  • Delays of at least 15 minutes on Tube or DLR, and at least 30 minutes on London Overground or Elizabeth line
  • Claims within 28 days of the journey date

8. SMS Verification

TfL requires SMS verification for account access. Our Service includes an iOS Shortcut that can automatically forward SMS verification codes. By using this feature, you consent to the automated processing of TfL verification messages.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:

  • Uninterrupted or error-free service
  • That all eligible delays will be detected
  • That all submitted claims will be approved by TfL
  • Any specific amount of refunds

10. Limitation of Liability

To the maximum extent permitted by law, Mind the Delay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of the Service.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email. Continued use of the Service after changes constitutes acceptance of the modified Terms.

12. Termination

We may terminate or suspend your account at any time for violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately, and we will remove your TfL connection and associated Kernel browser profile, subject to the retention obligations described in our Privacy Policy.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions about these Terms, please contact us at support@mindthedelay.com

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